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Returns / Exchanges

We love seeing our customers happy with their purchases. However, without trying on garments, we understand it can be a bit tricky getting the right size, thats why we have our team available to help you out the best that we can. Should you wish for further assistance, we are always happy to help you make a selection before you purchase. You can always email alice@seanscottphotography.com.au for enquiries. As all stores have different Returns and Exchange policies, it is important that you are aware of ours before making your purchase.

 

OUR POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Please select carefully, and look at our size guidelines / descriptions for the pieces you select before purchase to ensure you have the correct size or simply get in touch! 

Items purchased on sale or discounted are final sale. Therefore returns, exchanges or a credit note will not be issued. 

We are happy to offer a store credit which will last for 6 months to use in-store or online to the value of the returned item(s), on change of mind purchases, providing the returned item(s) was not on sale or discounted at the time of purchase, and is received:

  • Within 7 days of of receipt of your shipment.
  • In original condition - unworn, unused, unwashed and undamaged.
  • With all tags, stickers and any protective packaging attached and intact.
  • In the original, undamaged product packaging (if applicable).
  • With a copy of the original purchase receipt (detailing the order number, customer name, address and date of order).

If customers have received free shipping on their order, $10 will be deducted from the refund amount.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

International Policy :  Please chose carefully as we do not except any returns from international customers in regards to a change of mind purchase on purchased. 

Shipping cost is for delivery only. Import taxes and duties are the responsibility of the receiver. Please note shipping requires signature on arrival for international deliveries.

In accordance with the Australian Competition and Consumer Commission if the garment we have sent has a minor fault then we have the right to repair the fault and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full. We reserves the right to deny returns on any item that is not returned in its original condition. 

How To Return

Please email, alice@seanscottphotography.com.au if you'd like to issue a return and/or request a refund with the following details:

  • With a copy of the original purchase receipt (detailing the order number, customer name, address and date of order).
  • Attached photo of the product in its current state.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once approved you will be given either a store credit or refund following the guidelines above. Please note if you'd like to organise a return in-store please bring in your photo ID and card use to make the purchase.

Refunds

We will only offer a refund if the garment is faulty and beyond repair. We reserve the right to use our discretion and refuse a refund should the garment not fulfil the required conditions. If an item is returned and not deemed faulty by our team, you will not be refunded, and any costs that were incurred to return the product(s) for review will not be refunded.