*Due to Covid-19 there are delays in delivering times within Australia Post both domestic and international. We apologise for any inconveniences.
Order processing times
We aim to process and dispatch orders within 1-2 business days. During seasonal times such of Black Friday, Christmas and School Holidays, order processing can take up to 5 business days. We appreciate your patience while we prepare your order.
We ship all orders using Australia Post. As an estimate - please allow between 1-7 working days before your order arrives. When your order ships you will receive an email containing the tracking number and information you require to check the status of your order. Please keep this information for reference until your order arrives. We accept no responsibility for any loss or damage to goods occurring in transit.
**Please note if your purchase is urgent, please pay for express shipping.
If you have not received your items within 7 business days of making your order please email us with your full name and order number and we will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.
Tracking your order. Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Australia Post.
Once the orders have left our premises we do not accept responsibility for lost or stolen parcels. We recommend sending regular post articles to either a post office box or business should your home be unattended during the day. We will help you as much as we can when it comes to this.